Straight Answers About Copiers.

It depends on what you print, which is why we do not publish a rate card. Two offices running the same number of pages can use very different amounts of toner, especially if one prints a lot of color. We look at your actual volume and color mix, put you on the right machine and plan, and quote one flat monthly rate. Then we keep an eye on your usage and review it with you once a year so the rate stays right. Your number is on the proposal before you sign anything.

Because a published price is either too high for a light user or a bait figure for a heavy one. A flat rate only works if it fits, so we size it to your office rather than asking you to fit ours. Ask for a quote and you will have a real number, usually the same business day, with no credit check and no obligation.

The monthly rate covers the equipment, all toner and staples, all service calls including parts and labor, preventive maintenance, installation and unlimited scanning. There are no fuel, meter or supply surcharges. Outside it: paper, a one-time delivery fee of $75 to $350 depending on the machine, a matching pickup fee when it leaves, pages beyond your allowance, optional network setup billed hourly, and applicable Illinois taxes as a separate line. All of it is on your proposal.

No. Applicable Illinois taxes are billed as a separate line item on your invoice rather than built into the rate. If your organization is tax exempt, send us a valid exemption certificate before installation and we will set the account up that way.

No. The rate you sign is the rate you pay. There is no annual escalator and no price increase on notice, which is the clause that quietly raises most copier bills every year. The only time your rate changes is if your usage changes significantly, enough that you belong on a different plan. We look at that with you at your annual review, and it works in both directions.

One invoice a month, emailed, billed monthly in advance. Payment by check, ACH or credit card, and recurring payment can be set up so it runs itself. There is no deposit, and the monthly rate starts once you have a working copier. The one-time delivery fee appears on that first invoice. Invoices are due on receipt unless your proposal says otherwise.

Yes, along with ACH and check. There is no surcharge for paying by card.

Invoices unpaid thirty days after the invoice date may carry a late charge of 1.5% a month on the balance, or the maximum Illinois law allows if that is lower. If an invoice goes sixty days unpaid the account is in default and we can suspend service and supplies and arrange to collect the equipment. In practice, call us before it gets there.

No. We do not run credit checks. There is no hard inquiry on your business or personal credit, and no waiting on an approval, which is usually the slowest part of getting a copier anywhere else.

Onsite response is the next business day for requests received during business hours, 9:00am to 5:00pm Central, Monday to Friday. Many issues are resolved the same day by phone or remotely, and a lot never need a visit at all.

Our own certified technicians, employed by us. Not subcontractors, and not a dispatch company. The same people service the machines we place, which is why they know your equipment.

No. Service calls are unlimited and there is no per-visit charge, no trip fee and no parts bill. Telephone, text, email and online support requests are unlimited too. This is the point of the flat rate: nobody has to weigh up whether a problem is worth calling about.

We cover 100% of both, on every visit, for the life of the agreement. There is no separate maintenance contract to buy and nothing is billed after the fact.

One named local representative who knows your account, reachable directly by phone or email. You can also submit a support request on the site or call the main Chicagoland line. No ticket queue, no explaining your setup from scratch each time.

Usually you do not. Toner and staples are shipped to you before you run out, included in the rate. If something is running low sooner than expected, tell your rep, use the support form, or call.

Repairs caused by misuse, vandalism, liquid damage, power surges or electrical faults, fire, water, pest damage, non-Ucopier supplies, or a relocation carried out by someone other than us. Normal use and normal wear are covered, and so is everything that breaks on its own.

Correct. It is a month-to-month rental with no minimum term, no fixed end date and no automatic renewal clause. It starts on the installation date and continues until one side ends it.

Give us thirty days' written notice. Email counts. There is no early termination penalty, no buyout figure and no remaining-payments clause, which is what separates this from a lease. You pay what has been invoiced through the cancellation date plus any overages already accrued.

Yes, and this is the one cost worth knowing up front. There is a pickup fee, the same amount as the machine's delivery fee ($75 to $350 depending on the machine), and it is written on your proposal from day one. You make the equipment available at the delivery address within ten business days, in the condition it arrived less normal wear, with the accessories it came with.

Yes, at any time, with no fee in either direction. Outgrow the machine and we swap it. Volume drops and we move you down. This is the practical reason the no-contract structure is worth anything.

Contact us and we will arrange the move. The equipment has to stay at the delivery address on the proposal unless we agree otherwise in writing, and a relocation carried out by anyone else voids service coverage for any damage it causes. Movers are not gentle with copiers.

Yes. Additional equipment goes on its own proposal at its own rate, and can be cancelled independently on the same thirty days' notice.

We place Canon imageRUNNER and imageFORCE multifunction copiers. Canon because the machines are reliable and our technicians know them thoroughly, which is what makes next-business-day service realistic.

Certified refurbished. Every machine is professionally inspected, reconditioned and tested before it goes out, and none of it is new. Certified is our own standard, not a third party's, so you should not have to take our word for it: nothing is due up front, and you see the print quality and the condition of the machine in your own office before any money changes hands. On a lease it makes no practical difference either way, because you never own the machine and keeping it in good working order is our obligation for as long as you have it. On a purchase it is worth knowing, so it is stated on the buy page alongside the 30-day warranty.

Yes, whatever brand it is and whether or not we supplied it. We repair and service customer-owned Canon, Xerox, HP, Ricoh and other major manufacturers' equipment across Chicagoland.

No. The agreement requires Ucopier supplies, and damage caused by third-party consumables is not covered. Since toner is included in your rate at no extra cost, there is nothing to save by going elsewhere.

Sometimes. Buying makes sense if your volume is low, stable, and you are comfortable owning the maintenance. The all-inclusive rate usually wins when the machine is central to how the office runs, because toner, parts, labor and service are the costs that actually accumulate. We do both, and we will tell you honestly which one fits.

Yes. We buy equipment outright and take trade-ins against a new machine. Tell us the make, model and rough age and we will tell you what it is worth.