Get answers to common questions about our all-inclusive copier programs in Chicago and the Chicagoland area. As a truly local, family-oriented business serving Illinois businesses since 2006, we prioritize flexibility, transparency, and personalized service—no contracts, no hassles.
Tell me about the process and why Ucopier is different?
Our all-inclusive copier program provides premium multifunction equipment with everything covered—maintenance, toner, supplies, and usage—for one flat monthly rate. Unused prints roll over each month, and if your volume changes, we proactively adjust your plan to fit perfectly. No long-term contracts mean you can cancel anytime with no penalties. You do buy your own paper, we don't cover that.
What sets us apart from national chains? We're a genuinely local Chicagoland company, focused on building long-term relationships with Chicago-area businesses. No rigid leases, no hidden fees, and no distant call centers—just straightforward, fair terms backed by fast local support. If payments are more than 60 days late, we simply retrieve the equipment and end the agreement—no surprises or collections.
How do I request service or order toner?
It's easy and convenient—choose what works best for you:
- Contact your dedicated account representative directly via email or phone.
- Submit our quick online Request Support form on the website.
- Call our local Chicagoland line at (866) 938-COPY and speak to a team member.
You'll get an email confirmation right away, and we'll handle the rest promptly.
Do you accept credit cards?
Yes! We accept all major credit cards with no additional fees. For convenience, we also offer automatic monthly billing or ACH direct debit options—whatever fits your Chicago business best.
Who services our equipment?
Your copier is serviced exclusively by our in-house certified Ucopier technicians—full-time local employees based in the Chicagoland area. They're professionally trained on top brands and familiar with your specific account for faster, more accurate resolutions.
Will I have a dedicated point of contact?
Absolutely! Every customer gets a single, local dedicated representative who knows your business inside out. No bouncing between departments like with big national providers—we deliver personalized, invested service with quick Chicagoland response times.
How long does it take for a technician to arrive?
We prioritize fast local service: Requests received before 10 AM CST (Monday–Friday) often get same-day attention (though not guaranteed). Afternoon requests are typically handled next business day. Standard hours are 8 AM–5 PM, with most programs including Next Business Day (8x5) coverage.
Who covers parts and labor costs?
Ucopier covers 100% of parts and labor—no approvals needed, no extra bills. It's all part of your flat monthly rate.
What are average monthly costs for all-inclusive copier programs?
Costs vary by model, volume, and features, but here are ballpark estimates for typical Chicagoland small-to-medium businesses:
- Black & white multifunction copier (up to 5,000 prints/month): Starting around $250/month
- Color multifunction copier (up to 5,000 prints/month): Starting around $325/month
Higher volumes or advanced features may adjust pricing. Contact us for a custom quote tailored to your needs.
Do you offer short-term copier rentals?
Yes! We specialize in flexible short-term copier rentals in Chicago for trade shows, events, conferences, temporary offices, litigation, or seasonal projects. Just give us as much lead time as possible for availability. We're proud to have started serving these needs back in 2006.
What happens if I exceed my monthly print volume?
We include a generous allowance in your flat rate, and unused prints roll over. If you occasionally go over, we'll bill competitive per-page overages (detailed in your agreement). Our goal is always to right-size your plan proactively so overages are rare—we monitor and adjust as your business evolves.
What areas do you serve?
We proudly serve businesses throughout the greater Chicagoland area and northern Illinois, providing local delivery, professional installation, and fast on-site service. This includes Chicago and major suburbs such as Arlington Heights, Aurora, Bolingbrook, Downers Grove, Elgin, Elmhurst, Evanston, Glenview, Joliet, Mount Prospect, Naperville, Northbrook, Oak Brook, Oak Lawn, Orland Park, Palatine, Park Ridge, Schaumburg, Skokie, Tinley Park, Wheaton, and Wilmette—plus surrounding communities in Cook, DuPage, Kane, Lake, Will, and McHenry counties.
Can I upgrade or downgrade my copier?
Yes—with no contracts, upgrading to a faster model or adding features (like color) is simple. Just let your representative know, and we'll handle the swap seamlessly.
What brands do you offer?
We carry top-tier multifunction copiers from trusted brands like Canon, Xerox, HP, Ricoh, and more—ensuring reliable, modern technology for your office. Our current focus has been Canon Imagerunner Advance DX Copiers.
Should I buy a copier outright or choose your all-inclusive program?
Many businesses weigh buying vs. our flexible program. Buying gives full ownership but requires a large upfront cost and separate maintenance arrangements. Our all-inclusive, no-contract program offers lower monthly payments, everything included (toner, service, supplies), and easy upgrades/cancellations—ideal for Chicagoland businesses wanting flexibility without tying up capital or risking outdated equipment.
What happens at the end of my agreement?
Since there's no long-term contract, there's no "end"—you can continue month-to-month, upgrade, downgrade, or return the equipment anytime with no penalties or buyout fees. We make transitions simple and hassle-free.
Are there any hidden fees?
No! Your flat monthly rate is truly all-inclusive with no surprises—no setup fees or termination penalties. We do have to charge for shipping.
Is installation and delivery included?
Yes—professional delivery, setup, and training are included at no extra cost for Chicagoland customers. We'll get your copier up and running quickly.